Frequently Asked Questions

Table of Contents

Getting there

Which flight do I take?

Manado International Airport (MDC) is currently serviced by Singapore Airlines and sister company Scoot twice a week, every Wednesday and Friday.

Do I need a Visa?

Visa-on-arrival costs $30 USD for most countries as of the time of writing. Do check with your travel agent or government.

Should I take COVID-19 tests and do I have to quarantine?

PCR, antigen tests and quarantine are no longer required for triple-vaccinated guests.

Do you provide a shuttle service?

Our shuttle service takes you from the airport to the resort in 30 mins. Between both Manado and Lembeh, the new toll road makes it less than an hour.

North Sulawesi

In which timezone is North Sulawesi?

8+ Greenwhich Mean Time (Asia-Makassar time)

What is the climate like?

Being only 1.5 degrees north of the equator, North Sulawesi's temperature is in the tropical 30ºC (86ºF) range all throughout the year.

Are there monsoon seasons?

It can rain more between the months of November through April/May. Starting in May, rainfall is less.

What is the water temperature?

At Bunaken and Manado, the sea water is around the 28ºC (82.4ºF) range. At Lembeh, it's usually a little colder: 26ºC (78.8ºF) up to 28ºC (82.4ºF). For most people, diving in a 3mm wetsuit is more than adequate.

What precautions should I take?

Apply reef-safe sun lotion, wear a hat and stay in the shade. Malaria very rarely occurs in this area, so no need for malaria pills.

What language do people speak?

Bahasa Indonesia is widely understood as it's the lingua franca, but in North Sulawesi most people speak Manado Malay or Manadonese. English is not widely spoken here, except at the airport and of course at our resorts.

Is it a religious area?

Religion is an important part of daily life. Around two-thirds of North Sulawesi is primarily Christian.

Advice on clothing?

In North Sulawesi, people have fairly progressive attitudes to fashion. However, we advise our guests to wear sensible clothing when venturing outside our resorts.

Do I need a travel adapter for my devices?

Indonesia uses European Type C/F sockets (two prongs) at 220 volts, so Europeans need no travel adapters.

At our resorts

Do you have WiFi?

Free WiFi is available at both resorts.

Is the water safe to drink?

We provide drinking water in the rooms and resort lobbies. The tap water, though not suitable for drinking, is perfectly safe for brushing your teeth, for example.

What if I have a food allergy?

Our kitchen is always informed of our guests' dietary restrictions.

What about mosquitoes?

Although harmless, mosquitoes can be a nuisance. We provide mosquito netting in all of our rooms.

Can you babysit my small child?

We can offer babysitting service so that you can go diving, knowing that your child is 100% safe.

Let's plan your next trip

Send us an email — we’d love to hear your vacation plans.

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